How to place an order?

Step 1: Go to our website www.earthgray.com

Step 2: Sign up/Log in to your account (Sign up for first time customer, or for quick access customer            can click on "log in with facebook'' for faster log in process)

Step 3: Select products with your preferred variation and add to cart

Step 4: Go to your cart and click "Checkout"

Step 5: Fill in your name, contact and delivery details

Step 6: Select shipping option

Step 7: Select your preferred payment option

Step 8: Check your order list before proceed to place order and make payment.

Step 9: Proceed place order

Step 10: Make payment

Step 11: You will receive an email confirmation of your confirmed order.

Step 12: Congratulation! You have place order successfully!

Step 13: Wait for us to deliver the order to your doorstep!

Can I amend my order?

Yes. You may contact us to amend your order. However, no direct refund for your order amendment.

Can I cancel my order and get refund?

Yes. You may contact us to cancel your order and refund will be processed within 7 business day. 

Any cancellation of order after fulfilment cannot be refunded. 

How long for me to make payment after place an order?

Up to 72 hours. Your order will be cancelled automatically if payment not made within 3 calendar days.

Can my unpaid order been restored back after order cancelled automatically?

No. You may place a new order.

Others

Kindly contact us via messenger or WhatsApp us at +60172181511 or email us at [email protected] for other enquiries.